Refund and Returns Policy

Introduction

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from rixoro. By making a purchase on our website, you agree to comply with this policy.

Return Eligibility

Timeframe for Returns

You may return eligible items within 30 days of the original purchase date. The item must be in its original condition, unused, and with all tags and packaging intact.

Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

• Personalized or custom-made products
• Digital downloads or software
• Items marked as final sale
• Gift cards

Refund Process

Initiating a Return

To initiate a return, please contact our customer service team at [email protected] or +1 (786) 354-2693. You will receive instructions on how to proceed, including the return shipping address: 5168 Southwest 8th Avenue, Miami, Florida 33136, United States.

Refund Method and Timing

Once we receive and inspect your returned item, we will process your refund to the original payment method. Please allow 7-10 business days for the refund to appear in your account. Shipping costs are non-refundable unless the return is due to our error.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, you must return the original product and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. Provide photos of the damage or defect, and we will arrange for a replacement or refund at our discretion.

Customer Responsibilities

You are responsible for ensuring the returned item is securely packaged to prevent damage during transit. rixoro is not liable for items lost or damaged during return shipping. We recommend using a trackable shipping service and retaining proof of postage.

Policy Changes

rixoro reserves the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for updates.

Contact Information

If you have any questions about this policy, please contact us at [email protected], +1 (786) 354-2693, or 5168 Southwest 8th Avenue, Miami, Florida 33136, United States.